Return and Refund Policy
This Return and Refund Policy is issued by ReVav Health LLC, the operator of Lumi Therapies.
Effective Date: September 23, 2026
1. Overview
At Lumi Therapies, we want you to feel confident in your purchase. Because many of our products are large, high-value wellness products that require specialized shipping and handling, returns must meet the eligibility requirements outlined below.
For most products, returns of new, unused, and uninstalled items may be requested within 30 days of the original purchase date.
Certain products or manufacturers may have different return requirements or may not be eligible for return. Any product-specific return terms will be identified on the applicable product page.
Shipping damage is handled separately from standard returns and must be reported within 48 hours of delivery, as described below.
2. Return Eligibility
Unless otherwise stated on the applicable product page, an item may be eligible for return when all of the following conditions are met:
- The return is requested within 30 days of the original purchase date.
- The product is new, unused, and uninstalled.
- The product is in its original condition.
- All original components, accessories, manuals, documentation, and other included materials are present.
- The product is returned in its original packaging, when available and suitable for return shipment.
- Lumi Therapies has approved the return and provided return authorization and instructions.
Products that have been used, installed, assembled in a manner that prevents resale as new, damaged after delivery, altered, or otherwise placed into service are generally not eligible for a non-defective return.
Do not ship a product back without first receiving return authorization and instructions from Lumi Therapies. Unauthorized returns may not be accepted.
3. Return Shipping & Freight
For approved non-defective returns, the customer is responsible for all return shipping or freight costs.
The product must be returned using the same type of shipping or delivery method by which it was originally delivered, unless Lumi Therapies provides different return instructions in writing.
For example, products originally delivered by freight must be returned using an approved freight service. Products delivered using a specialized delivery method must be returned using the applicable approved return method.
Customers are responsible for ensuring that returned products are properly packaged and protected for transportation.
If original packaging is unavailable, damaged, or unsuitable for return shipment, the customer is responsible for any costs associated with replacement packaging, crating, or other materials required to safely return the product.
Original shipping, freight, White Glove Delivery, or other delivery charges are non-refundable on non-defective returns, unless otherwise required by law.
4. Restocking Fee
Approved non-defective returns are subject to a 25% restocking fee based on the product purchase price.
The restocking fee will be deducted from the amount otherwise eligible for refund.
The customer is also responsible for applicable return shipping or freight costs and any replacement packaging, crating, or related return costs.
The restocking fee does not apply to an approved return resulting from a product that arrived damaged, defective, or incorrect, provided the applicable reporting and return requirements have been met.
5. Shipping Damage
Shipping damage is handled separately from a standard return.
Please inspect your shipment carefully at the time of delivery.
If there is visible damage to the product or packaging:
- Note the damage on the carrier's delivery receipt before signing for the delivery.
- Take photographs that clearly show the damage, including the packaging and affected areas of the product.
- Retain the product and all packaging and shipping materials.
- Contact Lumi Therapies within 48 hours of delivery.
All shipping damage, including concealed damage discovered after delivery, must be reported to Lumi Therapies within 48 hours of delivery.
To report shipping damage, please provide your order number, a description of the damage, and clear photographs documenting the product and packaging.
Damage claims may be subject to manufacturer or carrier requirements. Prompt and complete documentation is important so that we can assist with the claims process.
Please do not independently return a damaged product unless Lumi Therapies provides return authorization and instructions.
6. Defective or Incorrect Products
If you believe you received a defective or incorrect product, please contact Lumi Therapies promptly with your order number, photographs when applicable, and a description of the issue.
We will review the information and coordinate with the applicable manufacturer or supplier as necessary.
Approved defective or incorrect product claims are not subject to the 25% restocking fee.
Return shipping arrangements for an approved defective or incorrect product will be provided as part of the return authorization process.
Manufacturer warranty claims may be subject to the terms and procedures of the applicable manufacturer's warranty.
7. Product-Specific Return Policies
Certain products or manufacturers may have return requirements that differ from this general policy.
Products with different return periods, restocking requirements, non-returnable status, or other product-specific conditions will be identified on the applicable product page.
When product-specific return terms are provided, those more specific terms apply to that product.
We encourage customers to review the applicable product page and return terms before placing an order.
8. Non-Returnable Items
Unless the applicable product page expressly states otherwise, returns may not be accepted for:
- Products for which the return request is made more than 30 days after the original purchase date
- Used or installed products
- Products that are not in new condition
- Products damaged, altered, or modified after delivery
- Products missing components, accessories, or other originally included materials
- Custom, personalized, made-to-order, or specially configured products when designated as non-returnable
- Products identified as final sale or non-returnable on the applicable product page
- Unauthorized returns
Products that do not meet the return requirements may be refused or may be subject to additional deductions where permitted.
9. Return Authorization Process
To request a return, contact Lumi Therapies before shipping the product.
Please provide:
- Your order number
- The product you wish to return
- The reason for the return
- Photographs or other information if requested
If the return is eligible, we will provide return authorization and applicable return instructions.
Once authorization is provided, the product must be shipped according to the return instructions and within any timeframe specified in the authorization.
Authorization of a return does not guarantee a refund. Final refund eligibility is determined after the returned product has been received and inspected.
10. Refunds
Once an authorized return is received, the product will be inspected to confirm that it meets the applicable return requirements.
If approved, the refund will be issued to the original payment method, less any applicable:
- 25% restocking fee
- Return shipping or freight charges
- Replacement packaging or crating costs
- Other authorized deductions associated with the return
Original shipping, freight, White Glove Delivery, or other delivery charges are not refundable on non-defective returns.
Approved refunds will generally be processed within 14 days after the returned product has been received and inspected. Your bank or payment provider may require additional time to post the refund to your account.
11. Exchanges
If you would like to exchange an eligible product, please contact Lumi Therapies before returning it.
Because product availability, freight costs, pricing, and manufacturer requirements vary, exchanges are handled on a case-by-case basis.
Any price difference, applicable freight or delivery charges, return costs, and restocking fees will be communicated before an exchange is finalized.
12. Order Cancellations
If you need to cancel an order, please contact Lumi Therapies as soon as possible.
Cancellation eligibility depends on the status of the order and the applicable manufacturer or supplier requirements.
An order may no longer be eligible for cancellation once it has entered production, processing, fulfillment, preparation for shipment, or shipment.
Any applicable cancellation charges or non-refundable costs will be communicated before an eligible cancellation is completed.
13. Contact Us
To request a return, report shipping damage, or ask a question about a product's return eligibility, please contact us:
Email: support@lumitherapies.com
Phone: 888-958-1222
Address: Lumi Therapies, 663 N 132nd St PMB7482, Omaha, NE 68154, United States
Service Hours: Monday through Friday, 9:00 AM to 5:00 PM Central Time
14. Legal Rights
This Return & Refund Policy does not limit any rights or remedies available to you under applicable law.
15. Changes to This Policy
Lumi Therapies may update this Return & Refund Policy from time to time. Changes take effect when the revised policy is posted on our website.
Thank you for choosing Lumi Therapies.
